Refund & Return Policy - Nildola Hideaway

This policy explains what you pay, what happens if you cancel, and when and how we pay a refund. We provide stays and experiences rather than goods, so there is nothing to return; this policy is about money you have paid us.

If you cancel a stay

To cancel, email nildolaestate@gmail.com, or message us on WhatsApp or call +94715565342, with your booking reference. We confirm your cancellation by email or WhatsApp. We count the days from when we receive your message, up to the day of arrival. What you get back depends on how far ahead you cancel:

2 or more days before arrival	Full refund
Less than 2 days before arrival, or no-show	No refund

The refund is that share of what you have actually paid us, never more.

If you cancel an ATV ride or other experience

The same rule applies, counted up to the day of the ride:

2 or more days before your ride	Full refund
Less than 2 days before your ride, or no-show	No refund

Deposit not paid

If your deposit does not reach us within 48 hours of our confirmation message, we may release your dates. If that happens you owe nothing and nothing is refunded because nothing was paid.

No-shows and leaving early

If you do not arrive, or you leave early, we cannot refund the nights or rides you do not use, unless the table above says otherwise.

Changing your dates

You can ask to move a booking to other dates. We will do our best, depending on availability. If the new dates cannot be confirmed, the cancellation rules above apply to the original booking.

Extras

Extras you added follow the same rules as the booking they belong to, unless we tell you otherwise when you ask to cancel.

If we cancel

If we cancel because the dates are no longer available, or for safety, weather or other reasons outside our control, you can choose other dates or receive a full refund of what you paid for the part we could not provide.

How refunds are paid

Refunds are made by bank transfer. Please send us the account details for the refund.
We aim to send an approved refund within 7 days of agreeing it, and we will email you when it has been sent.
Your bank may take a few more days to show it.

Questions

Write to nildolaestate@gmail.com or call +94715565342. Please include your booking reference.